Design

Deer River Craftsman does not charge for design work related to a Custom Furniture projects, unless pre-agreed with the buyer. The Company retains all Intellectual Property on designs provided as part of the sales process.

It is the buyer’s responsibility to clarify any design, drawing, hardware and material related queries prior to placing an order.

All important design attributes/details should be stated by the buyer prior to ordering if they should be considered by the workshop and/or design team for quoting and manufacturing an item or quoting a project.

All product photographs, example images and any items/examples/materials that may be shown/provided during the order process (including during a workshop visit or exhibit) are for illustrative purposes only.

All our products & projects can be made to measure to fit your space, however, we require access to the property or space to conduct detailed surveys & measurements which are detailed in the design notes.

It is the buyer’s responsibility to take and provide accurate measurements where a survey has not been conducted by ourselves, to ensure the item is designed/made correctly, fit for purpose and can be manoeuvred safely from the delivery van into its final location.

When working to buyers’ design specifications and/or drawings, Deer River Craftsman will not be held responsible for issues with design, functionality, stability or unexpected wood movement, unless a sample product is ordered or testing is paid for. We endeavour to ensure all bespoke products are designed to our usual high standards, however, unexpected issues may arise without prior testing. If unexpected design flaws occur, or the design/product needs altering as a result of prototyping/testing not being complete, all reasonable costs will be passed to the buyer.

During the design process, we may make recommendations to improve the functionality/finish/stability of the design. Should an issue arise due to these recommendations being disregarded, it would be the buyer’s responsibility to cover any costs involved in rectifying this at a later date

Alterations/amendments made by a person/company not employed by Deer River Craftsman once the item(s) have been delivered are done so at the buyer’s own risk. For example, the fitting of their own legs to table tops, securing items onto wooden components, etc. Any resulting costs, complications, or damages are the buyer’s responsibility.

We cannot be held responsible for customers’ preference to design details that are not discussed or raised at the point of ordering and included in the specification of the purchased item(s). Elements not discussed/agreed prior to ordering will not be considered during manufacture.

We will manufacture the item(s) using the details on the design specification, as stated on the order’s invoice (and design notes where applicable). Please make sure all details that you would like included for the workshop team’s consideration are included on the invoice and/or drawing. Details discussed over the phone, in person or in emails may be missed. We cannot be held responsible for this if it has not been noted on the invoice or drawing. Please ensure you receive updated design notes and/or amended sales invoices (where additional costs are incurred).

We do not provide drawings for all items. If you require a drawing this must be requested by the buyer prior to placing the order. It is highly recommended that drawings & design notes are requested for all fitted items, and this is our standard practice on all fitted items.

All free-standing items are delivered fully assembled unless specified otherwise. It is the buyer’s responsibility to ensure the item fits through the full route into the final location. The buyer should confirm with Deer River Craftsman before placing an order if an item can be disassembled, should this be required. Deer River Craftsman may need to charge for any additional costs involved in disassembling an item and/or any fees charged by the courier to deliver and reassemble the item on-site. If delivery is attempted and the item does not fit, all costs incurred by Deer River Craftsman will be passed onto the buyer (this includes failed delivery charges, re-delivery costs, disassembly/reassembly costs, alterations to the design etc).

All of our products are going to be quite heavy! (More than likely, very heavy!) If weight is going to be an issue, this must be raised by the buyer before placing the order.

We recommend that all built-in items & installations (including shelving, cabinets, drawers etc.) should be fixed to a wall for safety.

In the circumstance that an item is to be fixed to a wall, floor, or similar, it is the buyer’s responsibility to check the suitability of their property, wall type, etc. Deer River Craftsman will not be held responsible for damages caused to the customer’s property in the process of an installation not carried out by our team. For built-in installation work, Deer River Craftsman will conduct a survey of the property to ensure walls, floors & ceilings are fit for purpose & will recommend any changes to the buyer during the sales process. If these recommendations are not carried out, Deer River Craftsman cannot take any responsibility for damage or issues after the installation.

Never climb or hang from your furniture. Always place/store heavier items at the bottom of the piece to avoid it becoming top heavy.

Sales Order & Payment Terms

Upon receipt of a Sales Order (initial invoice) for an item(s) or install project, Deer River Craftsman requires a 50% deposit, primarily to cover the costs of materials, hardware & finishes. This also secures the workshop or installation slot. This deposit is non-refundable as materials & hardware are purchased specially for the the item(s) or project.

For lead times greater than 6 months, a bespoke deposit can be agreed with the buyer but if that deposit does not cover the costs of materials, hardware & finishes, Deer River Craftsman cannot be held liable for increases in costs due to supply chain inflation, and additional charges may be levied on the Sales Order.

On free-standing delivery items, the remaning 50% balance is due on delivery day & for installation projects, on completion of the work on site. Any additional work or materials used during an installation (agreed with the buyer) will be added to the final invoice on completion of the work.

Refunds & Cancellation

In the unfortunate event the buyer cannot continue with an order or installation project they can request an order be cancelled. The initial 50% deposit is non-refundable as materials, hardware & finishes are purchased for specific custom orders. Deer River Craftsman will endeavour to provide a refund at our discretion if we can identify materials, hardware & finishes that can be re-used on other projects, or where suppliers will accept returns - this cannot be guaranteed though.

Deer River Craftsman will inform the buyer when work is scheduled to commence in the workshop to manufacture items. Cancellations needed to be processed before work commences to avoid further costs being incurred. If work has already started then the time incurred will be calculated & an invoice will be levied.

For free-standing furniture items that have been completed, but not delivered, full refunds will only be considered if an alternative buyer can be idenitified, otherwise the full cost of the item is incurred by the buyer

Lead Times, Delivery & Installation

Deer River Craftsman will give the buyer an indicative delivery date for free-standing items or a start date & estimated completion time for installation work in the Sales Order. Once work begins in the workshop an acurate date for delivery or installation will be agreed with the buyer.

Where the buyer requires an extension to a lead time, this can be agreed with Deer River Craftsman before the commencemment of manufacture in the workshop. If additional costs are incurred due to delays, these are the responsibility of the buyer. Deer River Craftsman will endeavour to mitigate these potential costs.

For installation projects, the install team from Deer River Craftsman will require access to the property with a designated work area, as agreed during the survey. If access or suitable work areas are not available, Deer River Craftsman may require the installation to be re-scheduled. Equally, if additional trades employed by the buyer (e.g. plumbers or electricians) are involved during an install, and these are delayed meaning install work cannot be safely or accurately carried out, the buyer is responsible for any delay & additional costs incurred.

We will always endeavour to complete orders within the estimated lead time, however, due to the nature of the orders and how they are made, delays may occur. Should an item(s) be delayed for any reason, we are unable to offer refunds, reimbursements, discounts or compensation.

We will not be subject to any subsequent arbitrary delivery dates requested/insisted upon by the buyer.

It is the buyer’s responsibility to ensure the item(s) ordered can be manoeuvred easily from the delivery van and into their desired location. All doors, narrow passages, corridors, bends, lift doors and stairwells etc should be considered fully.

The delivery team reserves the right to refuse to deliver an item should they feel the customer’s request is unsuitable or unsafe.

Failed deliveries will be re-scheduled. All redelivery and storage charges will be charged to the customer. We are unable to cover losses, accept returns, offer refunds, reimbursements, discounts or compensation as a result of a failed delivery.

The buyer should ensure all obstructions are removed from the delivery route before the delivery team arrives. Deer River Craftsman is not authorised to handle or move any personal possessions. Any fragile items/fixtures should be protected/relocated prior to the delivery/installation team arriving.

For installations, the install team will work with the customer to protect fixtures, flooring, walls & ceilings.

Delivery time slots are estimates. The customer should ensure they are available at the delivery location on the agreed date from 8:00-19:00 and ready to receive the order.

Occasionally, it may be requested that additional people are available at the delivery location to help lift an item. If either the workshop or delivery team feels an item is difficult to manoeuvre and/or too heavy, additional assistance may be requested of the customer. It is assumed that any assistants will be strong and able adults who are responsible for their own safety. Should the provided assistance be deemed inadequate or inappropriate to complete the delivery safely, then the delivery team reserves the right to refuse the delivery.

The delivery/install team may wear personal protective equipment including steel-capped shoes. This equipment is worn for safety reasons and a customer should not request that it is removed. The install team will work with the customer to protect fixtures without comprimising safety.

The order will be delivered to the delivery address specified by the buyer. The buyer should make sure that they or someone that they have authorised is available on the day to receive the item(s). This person should inspect the goods for quality and/or damages whilst the delivery team is present. We can not be held responsible for problems that may occur at a later date due to the buyer not being present at the time of delivery:

• Should the person be satisfied that the correct order has been received and that they are not damaged they should sign to agree that they have accepted the delivery of the item(s).

• Should the person find a fault or have any queries the delivery team will either make a repair onsite (where applicable) or return the item(s) to the workshop for repair or replacement

In rare circumstances we may need to use a third party delivery company. The buyer’s contact details will be passed to the external courier company so that they can arrange delivery.

We cannot be held responsible for damages caused by any other external couriers. Should a buyer wish to use their own courier for any part of the items delivery, it would be done so at their own risk. Any resulting damages or issues would be covered by the external couriers terms and conditions and should be raised with the courier directly. Deer River Craftsman will inspect items for quality before passing them on to an external company, after this point the item is deemed to be of suitable quality and neither party is responsible for the care of the item(s).

Item(s) may be collected by the buyer or a person/company that is authorised to do so from our North Wales-based workshop. All collections must be agreed in advance and scheduled within our opening hours. The item(s) will only be given to the authorised collector once the full payment for the order has been received. It is the buyer’s responsibility to provide all contact details for the parties involved should the collection be completed by an authorised representative.

Deliveries are typically completed without packaging. Should you wish for your item(s) to be packaged, this must be stated prior to ordering so that packaging costs can be calculated and invoiced for.

Warranty & Repairs

In the unlikely event that a problem may arise with an item, Deer River Craftsman will arrange for a repair or a replacement. All orders are covered by a 3 year warranty from the date that the item is delivered. The warranty covers the buyer against defective materials and workmanship.

• Should the item need repairing, Deer River Craftsman will decide if the item can be repaired on-site or if the item would need to be returned back to the workshop. If the item does need repairing in the workshop, Deer River Craftsman will not be responsible for offering a replacement item(s) during the interim period.

• Should the item need replacing, the defective product will be collected when the replacement is delivered.

We will aim to offer all repairs and replacements as soon as reasonably possible. Items returned to our workshop for repair or replacements will usually require 2 weeks with our workshop team (subject to stock availability and the design of the item). Delivery will then be arranged shortly after this, typically within 2 weeks.

For repairs carried out on site, the aim is to offer a date for the repair within 3 weeks of being notified that an item is in need of repair (subject to stock availability and the design of the item).

Our warranty does not cover defects or damage that arise as a result of:

• Fair wear and tear 

• Misuse (including failure to follow information provided in the Care Instructions)

• Damage caused by moving, negligence, or willful damage 

• Problems as a result of the environment the item has been stored in  

• Natural movement of the wood 

• Bespoke items that were not prototyped or tested 

Natural variation in colour/grain and natural features occurring in the wood and steel are not considered defects.

We always recommend using coasters and placemats to protect the surface of the item(s). Damage as a result of wet/damp or hot products being placed directly on the surface of an item would be considered a result of misuse. The customer would be responsible for any costs involved in the repair.

Wood is a natural material that will move seasonally and will react to humidity in the air and the air temperature(s) it is stored in. This can cause the wood to expand/contract by a few millimetres, cause small gaps in the joints and/or cause shakes to open in the wood. This movement is natural and is not considered a defect. For custom orders & installations consideration will be given to seasonal wood movement during the manufacturing process, but where environmental conditions create excessive movement, the customer would be responsible for any costs involved in the repair.

If any alterations have been made by a person/company not endorsed by Deer River Craftsman, the warranty will be deemed void.

Marketing & Privacy

Deer River Craftsman does not use any customer data or information for future marketing purposes & this will be highlighted in the Sales Order invoice.

During the sales process you will be asked if images & videos can be taken of the item(s) during manufacture, delivery and/or install, including images or videos in the buyers home/premises. Where permission is granted by the customer, these images & videos may be used on our website or social media platforms - this agreement will be indicated on the Sales Order.

The images, videos & media of the items/installations taken by our craftspeople remains the intellectual property of Deer River Craftsman. The customers own images & videos of the items/installations are their own intellectual property.

The customer can request for any images or media related to their purchased items or installations to be removed from our website or social media platforms. This should be requested in writing (primarily via email) & removals will be completed within 3 days of the request acknowledgement.

Deer River Craftsman receives requests to be feaured in online & print media (e.g. Interior Design websites or Design publications such as magazines). If images or videos of the customers items/installs are included for publication (either knowingly or unknowingly), Deer River Craftsman has no responsibility or recourse to remove them

Definitions

“The Company” - Deer River Craftsman Limited

“Deer River Craftsman”, “Seller”, “Us”, “We” - Deer River Craftsman Limited

“Buyer”, “Customer”, “Client”, “You” means the person(s), firm or company who agrees to purchase the good(s) from the seller.

“Item”, “Product”, “Design”, “Piece”, “Order”, “Sales Order”, “Furniture” means all/any goods/services purchased by the buyer from Deer River Craftsman Limited

“Install”, “Installation” means all work/services carried out on the customers site

“Website” means the website and any other URL’s that relate to www.deerrivercraftsman.com

"Social Media” means platforms such as Instagram or YouTube authored by agents & employees of Deer River Craftsman Limited